Faqs

Do you gift wrap?

Our products make excellent gifts! We are happy to help you pick out the perfect gift for a special little one. Email us with a description of the child's age and interests and we will suggest some options. For $5 we offer gift wrapping and a handwritten note with the choice of a variety of original greeting cards. Simply select the gift wrap option during checkout; we'll make your package look fantastic!

For whom are your products appropriate?

Most of our products combine pictures with text to offer children a print-rich environment. We believe in the value of immersing young learners in language. Our developmental toys, games and charts naturally introduce new vocabulary to all children, including English Language Learners (ELL) and individuals with language based learning disabilities. The visual images provide appropriate support for individuals with executive function disorders, ADHD, Asperger's Syndrome and other autism spectrum disorders.

What is your privacy policy?

To provide the best possible service we request your name, shipping and billing addresses, telephone numbers, email address, and preferred shipping method in order to deliver your orders promptly and to the proper location. We will send you an email as confirmation of your order and once again to confirm your order has been shipped. Excited2Learn will not sell, rent, or distribute your name, email address or other identifiable information to any third party.

What are your shipping and handling costs?

We ship via USPS Priority Mail. Unless otherwise noted, orders will take 1-3 days to be processed and should arrive within 7-10 business days. We only ship to 1 address per order, so if you wish to ship to more than 1 address, please place separate orders. If you have a special shipping request, please contact Amanda at info@excited2learn.com. We will do our best to accommodate your needs.

up to $50 = $5.50 shipping and handling
$50.01-$100.00 = $7.50 shipping and handling
$100.00-$200.00 = 12.50 shipping and handling
over $200.00 shipping costs will be calculated based on UPS or USPS Priority Mail rates.

We can ship to PO Boxes, residential and commercial addresses. Please contact Amanda at info@excited2learn.com for international shipping fees.

What is your return policy?

Excited2Learn hopes you are very satisfied with your purchase. We will gladly make an exchange or give you a full refund (minus shipping fees) for any items if you are not 100% satisfied. The item must be returned within 21 days in original packaging and new condition. When returning an item, you will need to include the original copy of your sales receipt. Without a receipt, we will be unable to process your return. Please email Amanda at info@excited2learn.com to obtain a return authorization number. Insurance and/or delivery confirmation are recommended since Excited2Learn is not responsible for items lost in the mail.

If your order was damaged during shipment or you received an item in error, please contact us for return instructions. We reserve the right to issue a store credit or replace the item at our discretion. Returns can only be credited back to the credit card used to make the original purchase. You will receive a notification by email at the time the credit or exchange is processed.

Returns should be sent to:
Excited2Learn
Attn: Return
PO Box 562
Bedford, MA 01730

Credit or shipments will be processed within 14 days after the item is received.

What forms of payment do you accept?

We accept American Express, Discover, Mastercard, Visa and Paypal. Payment must be made in US dollars.

If you still have a question or need help...

Please call us at 617-645-3365 or send us an email at info@excited2learn.com.





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